Privacy Policy

1. Our Commitment to Your Privacy

At Oeco Garden Rooms, we take your privacy seriously and are committed to protecting the personal information of our customers, prospective customers and website visitors.

We understand the importance of keeping your information secure and being transparent about how it is collected, used and stored.

This Privacy Policy explains how we handle personal information when you visit our website, request a brochure, make an enquiry, arrange a site survey or purchase one of our garden buildings.

We aim to process personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

Oeco Garden Rooms is the trading name of Garden Rooms Direct Ltd, an established British company specialising in the design, manufacture and installation of garden rooms, offices, studios, pods and other outdoor buildings.

Garden Rooms Direct Ltd, trading as Oeco Garden Rooms, is responsible for the collection and processing of personal information described in this Privacy Policy and acts as the data controller under applicable UK data protection legislation.

Legal Entity: Garden Rooms Direct Ltd
Trading Name: Oeco Garden Rooms

Business Address:
Unit B and Unit 3, Charter Road, Navigation Way
Ripon Business Park, Ripon
North Yorkshire, HG4 1AJ

Telephone: 0800 170 1270
Email: sales@oecogardenrooms.co.uk
Website: www.oecogardenrooms.co.uk

For any questions about this Privacy Policy or how your personal information is collected, processed or stored, please contact us using the details above.

3. Information We Collect

We may collect personal information when you contact us, request information about our products or use our website.

Depending on your interaction with us, this information may include:

• Your name, postal address and postcode.
• Your email address and telephone number.
• Details of your garden building enquiry or requirements.
• Information supplied when requesting brochures or quotations.
• Property and site information relevant to surveys and installations.
• Order details, payment records and transaction information.
• Correspondence and communications with our team.
• Technical information about your website visit, including IP address, browser type, device information and website activity.

We only seek to collect information that is relevant to providing our products, services and customer support or to other clearly explained purposes.

4. How We Use Your Information

We use personal information for legitimate business purposes connected with providing our products and services.

These may include:

Responding to Enquiries

To answer questions, provide product information, prepare quotations and respond to requests for brochures, pricing or technical specifications.

Processing Orders

To manage purchases, confirm specifications, arrange payments and maintain records relating to your order.

Site Surveys and Installations

To arrange appointments, assess installation requirements and coordinate delivery and construction at your property.

Customer Service

To provide assistance before, during and after installation, including responding to questions, warranty enquiries and customer support requests.

Improving Our Website

To understand how visitors use our website, identify improvements and assess the effectiveness of our online content and advertising.

Marketing Communications

Where permitted by law, to provide information about our products, promotions, special offers and other services that may be of interest to you.

You can ask us to stop sending direct marketing communications at any time.

5. Our Legal Basis for Processing Information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, these may include:

Contractual Necessity

Where processing your information is necessary to provide a quotation at your request, fulfil an order or deliver services under a contract.

Legal Obligations

Where we are required to retain or process information to comply with applicable laws, including accounting, taxation and consumer protection requirements.

Legitimate Interests

Where processing is reasonably necessary for our business operations, such as responding to certain enquiries, providing customer support, maintaining website security and improving our services, provided these interests are not overridden by your rights and freedoms.

Consent

Where you have given permission for a particular activity, such as receiving certain marketing communications or allowing optional website cookies.

Where we rely on consent, you may withdraw it at any time.

6. Marketing and Promotional Communications

From time to time, we may wish to inform customers and prospective customers about new products, special offers, promotions or other developments at Oeco Garden Rooms.

We will only send electronic marketing communications where we have an appropriate lawful basis and comply with the applicable electronic marketing rules.

Where required, we will obtain your consent before sending promotional communications.

In circumstances where the law permits marketing to existing customers under the applicable soft opt-in rules, we will provide a clear opportunity to opt out when collecting contact details and in subsequent marketing messages.

You can unsubscribe from our marketing communications at any time, either by following the unsubscribe instructions in our emails or contacting us directly.

Opting out of marketing will not prevent us from contacting you about an existing order, installation or other necessary service matters.

7. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the browsing experience.

Cookies are small files stored on your device that can help websites remember preferences and collect information about how visitors interact with pages.

The types of cookies we may use include:

Essential Cookies

These are necessary for the operation, functionality or security of the website.

Analytics Cookies

These help us understand how visitors use our website, including which pages are visited and how users navigate the site.

Advertising and Marketing Cookies

These may help us measure advertising performance and, where permitted, display more relevant advertising through third-party platforms.

Where required by law, we will request your consent before placing non-essential cookies or using similar tracking technologies.

You can manage your cookie preferences through the controls provided on our website and, where applicable, through your browser settings.

For more detailed information about individual cookies, their purposes and retention periods, please refer to our website's cookie information or preferences facility.

8. Sharing Your Personal Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted organisations where necessary to operate our business and provide our products and services.

Depending on the services involved, these may include:

• Website hosting and technical support providers.
• Customer management and email service providers.
• Payment processing and financial service providers.
• Delivery, installation and specialist contractors.
• Professional advisers, including accountants and legal advisers.
• Advertising and analytics service providers, where applicable.
• Public authorities where disclosure is required by law.

We seek to ensure that organisations processing personal information on our behalf are subject to appropriate confidentiality, security and data protection obligations.

We only share information where there is a valid reason to do so.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include secure website connections, access controls, appropriate security procedures and the use of reputable third-party service providers.

Where online payments are processed, appropriate security measures are used by the relevant payment service providers.

Although we take data security seriously, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We regularly consider the security of the systems and services used to manage customer information.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting, contractual and customer service requirements.

Retention periods may vary depending on the type of information and our relationship with you.

For example, order and financial records may need to be retained for statutory accounting and taxation purposes, while customer information relating to installations and guarantees may need to be retained for longer to support contractual obligations.

Enquiry and marketing information should be reviewed periodically and deleted or anonymised when no longer required, unless there is a lawful reason to retain it.

We also maintain appropriate records of marketing preferences and opt-out requests to help ensure those preferences are respected.

11. Your Data Protection Rights

Under UK data protection law, you have certain rights relating to your personal information.

Depending on the circumstances, these may include:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of personal information where the relevant legal conditions apply.
• Right to Restrict Processing: Ask us to limit the use of your information in certain circumstances.
• Right to Data Portability: Request the transfer of certain information in a commonly used electronic format.
• Right to Object: Object to certain processing activities, including processing based on legitimate interests.

You have the right to object to the use of your personal information for direct marketing at any time.

Where we rely on your consent, you also have the right to withdraw that consent.

Some rights are subject to legal exceptions, and we may need to verify your identity before responding to a request.

To exercise your rights, please contact us using the details provided in this policy.

12. Third-Party Websites

Our website may contain links to external websites, including social media platforms, finance providers or other third-party services.

These websites operate independently and may have their own privacy policies and data protection practices.

We recommend reviewing the privacy policies of any third-party websites before providing personal information.

Oeco Garden Rooms is not responsible for the privacy practices of independent third-party websites.

13. International Data Transfers

Some third-party technology, hosting, analytics or communication providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate legal mechanism and applicable safeguards are in place, as required by UK data protection legislation.

Further information about applicable international transfers and safeguards can be requested using our contact details.

14. Children's Privacy

Our website and garden building products are primarily intended for adult customers.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take suitable steps to address the situation.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our business operations, website functionality or the services we provide.

Any revised version will be published on this page, together with an updated revision date.

Where changes materially affect how we use personal information, we will take appropriate steps to bring those changes to the attention of affected individuals.

We encourage visitors to review this page periodically.

16. Contact Us About Your Privacy

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact us.

Oeco Garden Rooms

Unit B and Unit 3, Charter Road, Navigation Way
Ripon Business Park, Ripon
North Yorkshire, HG4 1AJ

Telephone: 0800 170 1270
Email: sales@oecogardenrooms.co.uk

If you remain dissatisfied with how your personal information has been handled, you also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office: www.ico.org.uk

We are committed to treating your personal information with care, respecting your privacy and maintaining the trust you place in Oeco Garden Rooms.